Terms & Conditions

1. Introduction

Silvia’s Cleaning Services is a Texas-based cleaning business operating as a limited liability company (LLC).

• Business name: Silvia's Cleaning Services
• Address: 123 Main St, Austin, TX 78701
• Contact Phone: +1 (512) 200-2288
• Contact Email: info@silviascleaning.com

By accessing our website, submitting a booking request, or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Services

We provide:

• Residential and light commercial cleaning.
• Recurring services (weekly, bi-weekly, monthly).
• One-time cleanings (move-in/move-out, deep clean, special requests).

Service availability:

• Standard hours: Monday–Saturday, 8:00 AM - 6:00 PM.
• Services are unavailable on major holidays.
• Service area: Austin, TX and surrounding communities (select ZIP codes). We currently serve Austin, TX and surrounding areas. Some ZIP codes may be excluded depending on travel distance.

Service limitations:

• We do not clean hazardous materials, bodily fluids, mold, or infestations.
• Customers are asked to secure pets during the cleaning to ensure safety.
• We reserve the right to refuse service for unsafe or unsanitary conditions.

3. Bookings & Payments

• Bookings can be made via our website, phone, text, or email.
• All bookings must be confirmed by our team before service is scheduled.
• Promotional offer: First cleaning is $49, applicable to new recurring customers in Austin service areas only.
• One-time cleanings are charged at our standard rates (quoted upon request).
• Accepted payment methods: credit/debit card, online payment link, and certain digital wallets.
• Payment is due at the time of booking or immediately upon service completion.
• Late payments may incur a $25 late fee.

4. Cancellation & Rescheduling

• Customers must cancel or reschedule at least 24 hours in advance.
• Cancellations made with less than 24 hours’ notice may be charged up to 25% of the service fee.
• "No-shows" (if our team arrives and is denied entry) will be charged 50% the full service amount.
• The Company reserves the right to reschedule or cancel services due to emergencies, staff illness, or unsafe conditions.

5. Customer Responsabilities

To help us provide quality service, customers agree to:

• Provide safe and accessible entry to the property.
• Ensure utilities (water, electricity) are available during cleaning.
• Secure pets and fragile or valuable items before service.
• Notify us of any specific instructions, concerns, or areas requiring extra care.
• Report any dissatisfaction within 24 hours so we may address it promptly.

6. Company Responsabilities

We commit to:

• Performing services with reasonable care, skill, and professionalism.
• Addressing any issues reported within 24 hours by returning for a re-clean (when applicable)
• Maintaining insurance and bonding to cover accidental damage, subject to limits.

Please note:

• We are not responsible for pre-existing damage or normal wear-and-tear.
• We do not guarantee results beyond reasonable cleaning efforts (e.g., permanent stains, deeply embedded grime).

7. Liability limitations

• Our maximum liability is limited to the value of the service provided.
• We are not liable for indirect, incidental, or consequential damages (e.g., loss of income, emotional distress).
• While we take care with customer property, fragile or irreplaceable items should be secured by the customer in advance.
• Website content is provided “as is” without warranty of accuracy or completeness.

8. Intellectual Property

• All content on our website, including logo, branding, text, and images, is the property of Silvia's Cleaning Services, LLC.
• Customers may not copy, reproduce, or misuse our intellectual property without prior written consent.

9. Governing Law

These Terms are governed by the laws of the State of Texas, USA. Any disputes arising under these Terms shall be resolved in the courts of Travis County, Texas, unless otherwise required by law.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes indicates acceptance of the updated Terms.

11. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

• 📧 Email: info@silviascleaning.com
• 📞 Phone: +1 (512) 200-2288