Terms & Conditions

1. Introduction

Silvia's Cleaning Services is a Texas-based cleaning business operating as a limited liability company (LLC).

• Business name: Silvia's Cleaning Services
• Address: 123 Main St, Austin, TX 78701
• Contact Phone: +1 (512) 200-2288
• Contact Email: info@silviascleaning.com

By accessing our website, submitting a booking request, or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Services

We provide:

• Residential and light commercial cleaning.
• Recurring services (weekly, bi-weekly, monthly).
• One-time cleanings (move-in/move-out, deep clean, special requests).

Service availability:

• Standard hours: Monday–Saturday, 8:00 AM - 6:00 PM.
• Services are unavailable on major holidays.
• Service area: Austin, TX and surrounding communities (select ZIP codes). We currently serve Austin, TX and surrounding areas. Some ZIP codes may be excluded depending on travel distance.

Service limitations:

• We do not clean hazardous materials, bodily fluids, mold, or infestations.
• Customers are asked to secure pets during the cleaning to ensure safety.
• We reserve the right to refuse service for unsafe or unsanitary conditions.

3. Bookings & Payments

• Bookings can be made via our website, phone, text, or email.
• All bookings must be confirmed by our team before service is scheduled.
• Promotional offer: First cleaning is $99.00, applicable to new recurring customers in Austin service areas only.
• One-time cleanings are charged at our standard rates (quoted upon request).
• Accepted payment methods: credit/debit card, online payment link, and certain digital wallets.
• Payment is due at the time of booking or immediately upon service completion.
• Late payments may incur a $25 late fee.

4. Cancellation & Rescheduling

• Customers must cancel or reschedule at least 24 hours in advance.
• Cancellations made with less than 24 hours' notice may be charged up to 25% of the service fee.
• "No-shows" (if our team arrives and is denied entry) will be charged 50% the full service amount.
• The Company reserves the right to reschedule or cancel services due to emergencies, staff illness, or unsafe conditions.

5. Independent Contractor Relationship

All cleaning services are performed by independent contractors. These contractors are not employees, agents, partners, or representatives of Silvia's Cleaning Services ("the Company"). The Company does not supervise, control, or direct the manner or means by which contractors perform services. By booking or using the service, the client expressly authorizes the assigned contractor(s) to enter the property and perform cleaning services with full permission and access as required to complete the job.

6. Customer Responsibilities

To help us provide quality service, customers agree to:

• Provide safe and accessible entry to the property.
• Ensure utilities (water, electricity) are available during cleaning.
• Secure pets and fragile or valuable items before service.
• Remove or secure all valuables and sensitive items from accessible areas prior to the scheduled cleaning. This includes (but is not limited to): cash, jewelry, collectibles, heirlooms, electronics, firearms, prescription medications, confidential documents, or any items of significant monetary or sentimental value.
• Notify us of any specific instructions, concerns, or areas requiring extra care.
• Report any dissatisfaction within 24 hours so we may address it promptly.

Important note: While we take every precaution to care for your belongings, we cannot be held responsible for loss, damage, or disappearance of valuables that have not been properly secured. We kindly ask that you help us protect what matters most to you.

7. Company Responsibilities

We commit to:

• Performing services with reasonable care, skill, and professionalism.
• Addressing any issues reported within 24 hours by returning for a re-clean (when applicable)
• Maintaining insurance and bonding to cover accidental damage, subject to limits.

Please note:

• We are not responsible for pre-existing damage or normal wear-and-tear.
• We do not guarantee results beyond reasonable cleaning efforts (e.g., permanent stains, deeply embedded grime).

8. Intentional, Criminal, or Unlawful Acts

Your trust and safety are extremely important to us. While we carefully vet all contractors we work with, we want to be transparent about what happens in the unlikely event of intentional wrongdoing.

Legal clarification: Because our cleaning services are performed by independent contractors (not employees), the Company cannot be held legally responsible for any intentional, criminal, fraudulent, or unlawful acts committed by contractors, including but not limited to theft or intentional property damage.

Our commitment to you: If you suspect or experience any criminal or intentional misconduct, please know that:

• We take these matters extremely seriously and want to hear from you immediately.
• We will cooperate fully with you and appropriate authorities in any investigation.
• We will provide all relevant information about the contractor(s) involved to support your case.
• We will terminate our relationship with any contractor found to have engaged in criminal or intentional misconduct.

While Silvia's Cleaning Services cannot conduct criminal investigations, make legal determinations of fault, or act as a judicial authority, we will stand by you and support any legal action you choose to pursue. Such matters should be reported to appropriate law enforcement authorities, and we will assist in that process however we can.

9. Claims and Reporting

If a client believes damage has occurred during a cleaning service, the issue must be reported in writing within forty-eight (48) hours of service completion.

When reporting a claim:

• Contact us via email at info@silviascleaning.com or phone at +1 (512) 200-2288
• Provide a detailed description of the damage or concern
• Include photographs or other documentation if available
• Claims reported after 48 hours may not be eligible for review

Important: Submission of a claim does not imply acceptance of responsibility by the Company. Documentation such as photographs may be requested for record-keeping purposes only. All claims will be reviewed on a case-by-case basis in accordance with these Terms.

10. Liability Limitations

Limitation of Liability

To the maximum extent permitted by law, the Company's total liability, if any, for a specific service shall not exceed the amount paid by the client for that service.

While we take care with customer property, fragile or irreplaceable items should be secured by the customer in advance.

No Indirect or Consequential Damages

The Company shall not be liable for indirect, incidental, or consequential damages, including but not limited to:

• Loss of income or revenue
• Emotional distress
• Loss of use
• Business interruption
• Any other indirect or consequential losses

Property Damage and Contractor Liability

Any damage caused during a cleaning service—whether accidental or intentional—is the sole responsibility of the independent contractor performing the service.

The Company is not liable for damage arising from:

• Contractor negligence or misconduct
• Pre-existing conditions
• Normal wear and tear
• Improperly installed, fragile, or unsecured items
• Client failure to secure valuables or sensitive belongings

The Company does not assume liability for contractor actions before, during, or after the service.

Website Information

All information provided on the Company's website is offered "as is" for general informational purposes only. The Company makes no guarantees regarding accuracy, completeness, or applicability to individual circumstances.

We reserve the right to update or modify website content at any time without prior notice.

11. Intellectual Property

• All content on our website, including logo, branding, text, and images, is the property of Silvia's Cleaning Services, LLC.
• Customers may not copy, reproduce, or misuse our intellectual property without prior written consent.

12. Governing Law

These Terms are governed by the laws of the State of Texas, USA. Any disputes arising under these Terms shall be resolved in the courts of Travis County, Texas, unless otherwise required by law.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated Terms.

14. Contact Us

For any questions or concerns regarding these Terms, please contact us at:

• 📧 Email: info@silviascleaning.com
• 📞 Phone: +1 (512) 200-2288