Privacy Policy

1. Information Collected

Personal data:

• Name, phone number, email address, and home address
• Payment details (processed securely through our payment provider).
• Service details (home size, preferred date, special instructions).

Technical data:

• IP address, browser type, and operating system.
• Cookies and browsing behavior (if analytics tools like Google Analytics are used).

2. How Data is Used

We use your information to:

• Schedule, provide, and manage cleaning services.
• Confirm and communicate about bookings, updates, and customer support.
• Process payments securely.
• Improve our services and internal record-keeping.
• Send offers or updates (only if you opt in).
• Comply with legal, tax, and accounting obligations.

3. Sharing of Data

We never sell or rent your personal information. Data may be shared only with:

• Our cleaning staff or contractors (only the details necessary to perform services).
• Our payment processors to complete secure transactions.
• Third-party tools and services we use (e.g., Google Analytics, email platforms).
• Legal authorities if required by law.

4. Cookies & Tracking

Our website may use cookies to:

• Improve website functionality and user experience.
• Analyze traffic and usage patterns (via analytics tools).
• Personalize content or promotions (if applicable).

You can disable cookies in your browser settings, and where required by law (e.g., GDPR/CCPA), you may opt out of tracking and data collection.

5. Data Security

We take appropriate technical and organizational measures to protect your data, including:

• Secure Socket Layer (SSL) encryption for website traffic.
• Restricted access to personal data within our team.
• Regular monitoring of systems for vulnerabilities.

However, no method of storage or transmission is 100% secure, and we cannot guarantee absolute security.

6. Customer Rights

You have the right to:

• Request access to your personal data.
• Update, correct, or delete your information.
• Opt out of marketing communications at any time.
• Submit privacy requests via the contact information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that data has been collected from a child, we will promptly delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a revised "Last Updated" date.

9. Contact Us

For any privacy-related requests or questions, you can reach us at:

• 📧 Email: info@silviascleaning.com
• 📞 Phone: +1 (512) 200-2288